RETURNS POLICY - THE TSHIRT MILL
We take pride in the quality of every print and garment that leaves our factory. While strict quality controls are in place, occasionally issues can occur. If you receive an item that is faulty, damaged, or incorrectly printed, we are happy to review and, where appropriate, reprint your order.
Please review the below before submitting a request.
What can be returned
Returns are only accepted for items that are faulty, damaged, or incorrectly printed.
Returns must be requested within 14 days of receiving your order. Items must be unworn and in original condition. Garments showing signs of wear, washing, makeup, deodorant or perfume will not be accepted.
All returns must comply with our User Agreement.
What cannot be returned
We do not accept returns or offer refunds for change of mind, incorrect product selection, errors in approved artwork or proofs, low-resolution or non-print-ready artwork, colour variation between screen and print, dissatisfaction with print size or placement, production or shipping timeframes, courier delays after dispatch, supplier or stock delays outside our control, or incorrect garment size selection.
Sizing measurements allow for a tolerance of +/- 2.5cm. Print placement and sizing may vary by up to +/- 2cm. Variations within this range are not considered faults.
Artwork and approval responsibility
Customers are fully responsible for all artwork submitted, including spelling, grammar, sizing, placement and design layout.
We do not proof or correct customer artwork. Due to the volume of orders processed, it is not possible for us to flag low-resolution or incorrect files.
Low-resolution or unsuitable files will result in reduced print quality. By proceeding with your order, you accept responsibility for the artwork supplied.
Approval to proceed includes verbal approval, payment of invoice, or written/email confirmation. Once approved, no changes can be made to artwork, garment or order details.
DTF printing disclaimer
All online orders are printed using Direct to Film (DTF) printing.
DTF uses CMYKW inks and cannot reproduce fluorescent, neon, metallic, glitter, chrome, glow, or holographic effects.
Colours may vary between screens and print due to RGB versus CMYKW colour processes. Variations in brightness, contrast and saturation are normal.
Effects such as fades, glows, shadows and transparency may print more solid or defined than they appear on screen.
We do not colour match to screens, RGB values or other print methods. Variations of up to 5 percent in colour and print size are considered acceptable.
For best results, we recommend bold, solid artwork and avoiding fine gradients or transparency effects.
Production and delivery
Standard production is 10-14 business days and is a guide only.
We do not offer refunds for delays on standard production. If your order is time-sensitive, you must select an express production option.
We are not responsible for courier or postal delays once an order has been dispatched correctly.
BYO and supplied garments
All BYO garments are printed at the customer’s risk. We are not responsible for damage, misprints or loss of supplied garments and cannot replace or reimburse them.
We recommend supplying extra garments for testing or ordering a sample prior to full production.
Premium or high-value garments should be tested before proceeding with bulk orders.
BYO stock will not be accepted without a valid order number. A waiver must be signed when dropping off garments.
Washing and care
To prolong the life of your print, wash garments in cold water on a gentle cycle, inside out, do not tumble dry, and dry in shade.
Garments will not shrink if washed according to care instructions. If an issue persists after correct washing, please contact us.
Return process
All return requests must be submitted via email to sales@thetshirtmill.com.au and include your order number, date of purchase, a description of the issue, and clear photos showing the fault.
We may request the item be returned for inspection before approving a reprint or refund.
Returns are to be sent to The Tshirt Mill RETURNS, 11 Maud Street, Newstead QLD 4006.
If approved, reprints are typically dispatched within 3 business days, subject to stock availability.
Customer responsibility and limitations
We are not responsible for customer design or spelling errors, approved artwork or order mistakes, colour variation within acceptable tolerances, garment colour differences between batches, shrinkage due to washing or heat exposure, or courier delays after dispatch.
Due to the nature of printing, colours, size, placement and scale are indicative and may vary slightly.
